Refund Policy

Returns 
 At Yard Culture Co.we pride ourselves on providing every customer with an exceptional shopping experience. All products on this site are made to order so as a result, we do not accept any returns or exchanges. All sales are final so you should double-check to make sure you are ordering the correct size product.

If you received a defective item, we'll gladly replace it. Faulty items will be exchanged for the same type of product in the same size. Send us an email at yardcultureco@gmail.comTo complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)  
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at yardcultureco@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yardcultureco@gmail.com and send your item to 101 W Randol Mill Rd Suite 217, Arlington Texas 76011, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.